Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in Wennington
As a trusted local florist, Flower Delivery Wennington is committed to delivering the freshest, most beautiful blooms to homes and businesses across Wennington and surrounding areas. Our team sources flowers daily, ensuring your arrangements arrive in pristine condition, crafted with care and attention to detail. We understand the importance of quality, so we proudly offer our Freshness Guarantee on every order.
Flowers Damaged on Arrival
We take every precaution to ensure your flowers reach you in perfect condition. In the unlikely event that your delivery arrives damaged, wilted, or not as you expected, please inspect your flowers as soon as possible upon arrival. If you notice any damage to the arrangement or packaging, we kindly ask that you let us know within 24 hours of receipt. Reporting the issue promptly helps us resolve the situation swiftly and maintain our quality standards.
Freshness Window and Satisfaction Policy
We guarantee our flowers will remain fresh for a minimum of 5 days from the delivery date, provided they are cared for according to the included instructions. To help us uphold our Freshness Guarantee for all Wennington customers, please notify us within this window if you experience any issue related to the freshness or quality of your flowers. This enables us to investigate and address any problems as quickly as possible.
Refund and Replacement Options
Your satisfaction is our top priority. If your flowers arrive damaged, or they fall short of our freshness guarantee, we offer the following resolutions:
- Replacement: We can provide a fresh replacement arrangement, delivered as soon as possible at no additional cost.
- Refund: Alternatively, you may request a refund for your order, credited back to your original payment method.
- Partial Refund: Depending on the nature of the issue, a partial refund may also be offered.
To help us process your claim efficiently, we may ask for a photo showing the issue with your delivery. This helps us understand the problem and improve our service for all our Wennington customers.
How to Raise a Complaint
If you have concerns about your order or our service, we want to hear from you. Our team values your feedback as it helps us to continually improve. To raise a complaint or share your concerns, please contact us with the details of your order, a description of your complaint, and supporting evidence or photos if available. We aim to acknowledge all complaints within one working day and to resolve most issues within three working days.
We treat every complaint seriously and handle each with confidentiality and care. Our goal is always to leave our Wennington customers fully satisfied, and we welcome the opportunity to put things right.
Why Shop Local with Flower Delivery Wennington?
As a Wennington-based florist serving local households and businesses, we are dedicated to maintaining the trust the community places in us. Our commitment to quality, customer care, and reliable service sets us apart. Thank you for choosing local, supporting Wennington floristry, and trusting us to brighten your special moments with the freshest flowers.
